📄️ Contact Groups
Contact Groups are managed on the Contacts page under the Alerts section, and are used to select groups of people (users & non-users) and to specify how they are to be contacted. You may then assign the contact groups arbitrarily across the site for alerting purposes.
📄️ Maintenance Windows
Maintenance windows are used to silence alerting while performing work on an application/server/etc. Typically these are scheduled in advance and everyone involved knows maintenance is being performed.
📄️ Ruleset Groups
Rule groups take the concept of alerting on individual outages one step further by letting you work with farms of servers or any related rules. To begin, navigate to the Alerts -> Ruleset Groups page and click "New +".
Alerts are triggered when metric values violate a rule configured in the system. These rules are created from the Rulesets item, under "Alerts" in the main menu.